The Must-Have Systems for a Sustainable Private Practice

In the episode you’ll hear Dr. Michael Neal and Mark Hinton discuss: Why Mark believes that people don’t run the business; systems do. How to go from chaos to sustainability in your private practice (and have fun again). Mark’s biggest advice to keep patients coming back. LINKS: If you’re inspired by this episode, we’d love to hear your biggest Aha! … Read More

The Marketing Strategies Behind a Million-Dollar Practice

In the episode you’ll from Dr. Ken Newhouse and Dr. Michael Neal discuss: How a chiropractor built his practice from scratch, in a rural area, following his near-death accident. How Ken overcame burnout through better marketing and his marketing system to attract new patients. The highly effective system for creating persuasive social proof through outcome-based video testimonials. Ken’s fastest and … Read More

The 2-Day Workweek for Doctors that Yields a 5-Day Income

In the episode you’ll hear Dr. Bill Williams and Dr. Michael Neal discuss: Why hiring the right people is the foundation of building a stable practice that gives you the freedom to work a 2-day week yet have a 5-day income. The hiring philosophy behind finding superstar team members – the needle in the proverbial haystack. Why hiring people just … Read More

The #1 Return on Investment for Your Health Practice: Creating a Values-Based Culture

In the episode you’ll hear author Will Scott and Dr. Michael Neal, the CEO of Build My Team, discuss: Why culture is so important in attracting (and keeping) superstars and increasing employee engagement and productivity. How culture affects the front line of patients and can contribute to increased positive online reviews and word-of-mouth. How to bring core values alive in … Read More

The 6-Step Hiring System to Build a Stronger Team – Faster

In the episode you’ll hear Dr. Ken Newhouse interview Dr. Michael Neal, the CEO of Build My Team discuss: How to solve the constant revolving door in a practice. Why the empaths in your practice need to be the farthest away from the hiring process. How to attract superstar team members to your practice. The actual costs associated with hiring … Read More

How to Eliminate Poor Performers from the Resume Stack

In the episode you’ll hear Dr. Bill Williams interview Dr. Michael Neal, the CEO of Build My Team discuss What private practices can learn from Four Seasons, Ritz Carlton and those with great customer experience have to teach us about how to hire superstars. What are the hiring mistakes (and how to avoid them). Why focusing on the resume as … Read More

The Invisible Signs of Embezzlement and the Cure for Nightmare Employees

In the episode you’ll hear: The signs an employee is embezzling money — and why embezzlement is so common. The ultimate cure for nightmare employees or mediocre ones who just check the box. The totally done-for-you hiring system that predicts human behavior (like mediocrity) for healthcare administrative staff and gets you 2-3 superstar employees – guaranteed. Resume vs Talent — … Read More

Why Being “Slow to Hire and Quick to Fire” is Outdated Advice

In the episode you’ll hear: The speed of hiring and how it affects hiring success. Why “slow to hire and quick to fire” is outdated advice, especially in a time with unemployment rates. The real cause of Hiring Paralysis and why being decisive is the #1 key to getting A-players on your team. How using scientific assessments can help you … Read More

Hiring for Experience vs Talent

In the episode you’ll hear: Why the standard resume sifting process is a lose-lose proposition What you really get when you focus on experience, especially when their previous position probably wasn’t a good fit for them Why talent is way more important than experience — and ways to hire for talent first. The biggest mistake people make when hiring that … Read More

The Onboarding Lunch that Reveals Who Your New Hire (Actually) Is

In the episode you’ll hear: The one simple new hire onboarding process that has helped build cohesive teams in countless health practices. The magic of this onboarding process and how a new hire’s pesky personality problems can come to light quickly on their first day. Why the Observation Day and Lunch allows your new hire to let his/her guard down … Read More